Return Policy

Thank you for shopping with us! We take great pride in creating unique, custom-made items tailored just for you. Because our products are crafted to order and made by hand we have a strict No Return Policy.

Exchanges for Damaged or Defective Items

We want you to love your purchase. If your item arrives damaged or defective, we are happy to help you please see the following on how to move forward with your exchange .

You must notify us within 3 days of delivery.

Email us at saddlenspurr@gmail.com with a description of the issue and clear photos showing damage or defect.

Exchanges will be processed once we have received the products, reviewed and approved the provided photos.

Shipping and Processing

Please note that processing and shipping on all orders takes approximately 4-5 business days. This timeframe allows us to carefully prepare, package, and ensure the quality of each item before it ships out to you!